Privacy Policy

1. Introduction

TowReach Us ("we", "our", "us") is a proprietorship firm registered in Bengaluru, Karnataka, India, owned and operated by Abhishek Hood. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.towreachus.online), contact us, or use our towing and roadside assistance services. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

a) Information You Provide Directly:

• Your name, phone number, and email address when you fill out our contact form or request a callback.
• Your location when you request roadside assistance (so we can dispatch help to you).
• Vehicle type and description of the issue when you request a service.
• Any other information you voluntarily provide in messages or phone calls.

b) Information Collected Automatically:

• Browser type, device type, and operating system when you visit our website.
• IP address and approximate geographic location.
• Pages visited, time spent on pages, and referring website.
• Cookies and similar tracking technologies (see Section 6 below).

3. How We Use Your Information

We use your information for the following purposes:

• To provide towing and roadside assistance services that you have requested.
• To respond to your enquiries, messages, and callback requests.
• To dispatch our service team to your location.
• To communicate with you about your service request (e.g., estimated arrival time, pricing).
• To improve our website and services based on usage patterns.
• To comply with legal obligations.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Partners: We may share your location and vehicle details with our towing partners or service teams to fulfil your service request.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.
• Business Protection: We may share information to protect the rights, property, or safety of TowReach Us, our customers, or the public.

5. Data Storage and Security

We store your personal information on secure servers and take reasonable measures to protect it from unauthorised access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data, but we are committed to protecting it to the extent reasonably possible.

6. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect some features of our website, but the core content will remain accessible.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps). We are not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal obligations.
• Opt-Out: You can opt out of receiving promotional communications from us at any time.

To exercise any of these rights, please contact us at support@towreachus.online or call +91-8754125600.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

TowReach Us

Proprietor: Abhishek Hood

Address: 77/2 Vagdevi School Drive Way, Bengaluru, Bangalore East, Karnataka — 560037, India

Phone: +91-8754125600

Email: support@towreachus.online

Website: www.towreachus.online